3FVape 2023 China's National Day Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday for China National Day from September. 29th to October 6th, 2023 HKT (GMT+8) . There will be 8 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these times will require some extra days for processing. Shipping will be arranged according to the date of payment received from Oct 7th. We will try our best to ship out the items as soon as possible.

Ticket service will require more days for replying.

All service will resume on Saturday, October 7th, 2023 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket. 
Thank you for your support!

Best regards,

3FVape.com Team

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3FVape Credit Card Payment Updating Now

2023-07-21

Dear Valued Customer,

Our Credit Card Payment is in suspended state now due to the technical reason. We are trying our best to solve the problem. It will take 1 to 2 weeks to solve the problem according to our estimates.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2022 China's National Day Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday for China National Day from Oct. 1st to 7th, 2022 HKT (GMT+8) . There will be 7 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these times will require some extra days for processing. Shipping will be arranged according to the date of payment received from Oct 8th. We will try our best to ship out the items as soon as possible.

Ticket service will require more days for replying.

All service will resume on Saturday, October 8th, 2022 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket. 
Thank you for your support!

Best regards,

3FVape.com Team

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Shipping Recover from March 21, 2022

2022-03-21

Dear Valued Customer,

Shipping will recover from March 21 2022. The items in 24 Hours zone shipping will be arranged according to the date of order creation. The normal products will take more days to process.

The tracking information will take more days to update than normal. The shipping time will take some delay for transit from China to destination. 
Sincerely apologize for any inconvenience that may cause and thanks for your understanding in advance.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Best regards,

3FVape.com Team

Shipping Will Get Delay Influenced by the COVID-19

2022-03-14

Dear Valued Customer,

Affected by the COVID-19 and according to the latest policy of ShenZhen Government, the whole ShenZhen will stop working from March 14 to March 20, 2022 HKT (GMT+8). There will be 7 days off in total. 3FVAPE site will remain operative during these days and order can be placed as usual.

The shipping may get delay these days because the shipping carriers are stop working, too. Customer service will answer ticket as usual.

Shipping may recover from March 21 2022 (expected, the Actual Situation will depend on the policy of ShenZhen Government)

If you need to change your orders or have any further questions, please feel free to create a ticket.

Best regards,

3FVape.com Team

Transit time may get delay Influenced by the COVID-19

2021-12-09

Dear Valued Customer,

Affected by the COVID-19, it will cause varying degrees of delay for different countries. The main affected countries include: the United States, the United Kingdom, Europe, and Japan.
Just get update from our shipping carrier, the international flights from China to other countries reduced so it will take some delay for transit from China to destination. 
Besides, it will also cause some delay for the destination carrier to processing the package after they receive it. Detail delivery time depends on the operating capability of the local carrier.  
Please pay attention to the tracking update and contact local carrier to speed up delivery if there is no tracking update for long time after package arrive in the destination country.
Sincerely apologize for any inconvenience that may cause and thanks for your understanding in advance.

Best regards,

3FVape.com Team

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3FVape 2021 China's National Day Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday for China National Day from Oct. 1st to 6th, 2021 HKT (GMT+8) . There will be 6 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these times will require some extra days for processing. We will arrange shipping twice during the holiday on Oct. 3rd and 5th. Shipping will be arranged according to the date of payment received. We will try our best to ship out the items as soon as possible.

Ticket service will require more days for replying.

All service will resume on Thursday, October 7th, 2021 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket. 
Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2021 Internation May Day Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of International MAY DAY from May 1st to May 4th, 2021 HKT (GMT+8), there will be 4 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. All service will resume on May 5th, 2021 (GMT+8). We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2021 Chinese New Year Holiday Schedule

2020-02-02

3FVape.com is scheduled to be on holiday for Chinese New Year from February 11, 2021 to February 17, 2021 (Beijing Time, GMT+8) . There will be 7 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

More details please check >> https://www.3fvape.com/content/11-3fvape-2021-chinese-new-year-schedule

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3FVape 2020 China's National Day Holiday Schedule

2020-09-22

Dear Valued Customer,

3FVape.com is scheduled to be on holiday for China National Day from Oct. 1st to 8th, 2020 HKT (GMT+8) . There will be 8 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these times will require some extra days for processing. We will arrange shipping twice during the holiday on Oct. 3rd and 6th. Shipping will be arranged according to the date of order creation. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Friday, October 9th, 2020 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket. 
Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2020 Chinese Dragon Boat Festival Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Chinese Dragon Boat Festival on June 25^th 2020, 2020 HKT (GMT+8). June 25^th, June 26^th, June 27^th, there will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

We will dispatch 24HRS orders on June 28^th. The rest orders will require 2~3 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Sunday, June 28^th, 2020 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

There will be all-site wide 5% off discount (code: 2020DragonBoat) from 24th June 2020 00:00 to 26th June 2020 23:59 (MST)

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2020 International MAY DAY Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of International MAY DAY on May 1^st, 2020 HKT (GMT+8). May 1^st, May 2^nd, May 3^rd, there will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. All service will resume on Monday, May 4th, 2020 (GMT+8). We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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Update for China Post Packages to European Countries

Dear Values Customers,

Affected by the Coronavirus Disease 2019 (COVID-19), flights to European countries reduced seriously. And we got update from the China Post that there is a backlog for hundreds of packages in the processing center.

For all shipped packages via Registered Air Mail by China Post and ePacket by China Post to European countries, it will cause varying degrees of delay for transit and tracking update.

Please don’t worry if the tracking doesn’t update in a short time as all packages are waiting flight transit in the processing center and tracking will update again when it arrives in the next station.

And for new orders via Registered Air Mail by China Post and ePacket by China Post, the mode of transport will be changed from air to land in railway. Packages will pass to Lithuania from China for transit.

Sincerely apologize for any inconvenience that may cause and thanks for your understanding in advance.

Stay strong and healthy. God bless us all.

Best wishes!

3FVape Service Team

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Transit time may get delay and Non-face-to-face Delivery in Italy

Dear Valued Customers,

For package to all countries, the transit time may get delay. Affected by the Coronavirus Disease 2019 (COVID-19), flights reduced so it will take more time for transit. It will cause varying degrees of delay for different countries.

For package to Italy, we just got announcement from the Post Office that non-face-to-face delivery will be arranged when the package arrive in Italy due to the influence of the COVID-19.

According to the announcement from the Post, they will deliver the package to some place for pick up and the post will inform you for pick up information by message, email or phone. Please ensure all the information you provided for the order are correct and can get in touch with you in time.

Meanwhile, please pay attention to the tracking number update and pick up in time after package arrives in Italy.

Sincerely apologize for any inconvenience that may cause and thanks for your understanding in advance.

Let us all stay safe and healthy. God bless us all.

Best wishes!

3FVape Service Team

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Delivery Time for parts of UK area will get delay.

Dear Valued Customer,

Just get notification from Royal Mail that heavy rain in parts of the United Kingdom caused severe floods and many roads were closed and impassable.

Besides, in some parts of the United Kingdom, severe snow has also appeared. Snowfall has caused a certain degree of danger to traffic and prevented the normal collection and delivery of parcels.

Therefore Royal Mail has stopped delivery packages to the address which get influence by the bad weather temporary. In other words, packages will stay in the processing center in United Kingdom waiting delivery by Royal Mail.

The delivery time will get delay in United Kingdom depends on the schedule of Royal Mail.

If you have any problem, please feel free to contact 3FVAPE service team at ticket@3fvape.com.

Sincerely apologize for any inconvenient that might cause and thanks for your understanding in advance.

Best regards,

3FVAPE.com

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Normal and Pre-order Products delay

Dear Valued Customer,

We are sorry to inform you that the normal and pre-order products in 3FVAPE.com will be delayed. We are not able to confirm the shipping date now. Please order the 24HRS zone products in priority.

The delay is due to the outbreak of the coronavirus. The works of our suppliers are forbidden to return to work by the GOC (the government of China). All the Chinese are suggested to stay at home now.

We will keep in touch with our suppliers and try our best to ship all the items asap.

If you have any problem for your order, please feel free to contact our service team at ticket@3fvape.com. All tickets will be replied as soon as possible according to the time of ticket creation.

Best Regards,

3FVAPE.com Team

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Tracking update delay

Dear Valued Customers,

Glad to inform you that most staff in 3FVAPE.com have back for work.

For orders which all items are ready for shipping, we will pack your parcels as soon as possible and deliver parcels to the shipping carrier in time.

Due to the outbreak of the coronavirus, only parts of the shipping carrier's staff are getting back to work. There is no enough staff to handle the large amount parcels which are backlogged by the Chinese Festival Holiday. Therefore, it will cause some delay on tracking update.

But please don't worry, we and our shipping carriers will export your parcels as soon as possible. Your understanding for this tracking delay issue which caused by the special period will be appreciated.

Besides, it will take longer time for customs checking than normal period due to the outbreak of the coronavirus.

As our apologies for the delay, we will extend the valid time for 5% off side-wide discount to Feb. 2nd (GMT+8). Coupon code is 2020CNY (mainland China warehouse and Germany warehouse).

Sincerely apologize for any inconvenience that may cause by this issue. Your kind understanding and support is appreciated.

If you have any problem for your order, please feel free to contact our service team at ticket@3fvape.com. All tickets will be replied as soon as possible according to the time of ticket creation.

Best Regards,

3FVAPE.com Team

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3FVape 2020 New Year Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of 2020 New Year January 23, 2020 to January 29, 2020 (Hong Kong Time, GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. All service will resume on January 30, 2020 at 9:00 am Hong Kong Time (GMT+8).

The shipping carrier in China will be on holiday too so the package handed to the carrier these days may take a little longer time for new update.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2019 China National Day Holiday Schedule

2019-09-28

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of China National Day on October 1st  to 6th, 2019 HKT (GMT+8) . There will be 6 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 3~7 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Monday, October 7th, 2019 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2019 Mid-Autumn Festival Schedule

2019-09-11

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Mid-Autumn Festival on September 13rd to 15th, 2019 HKT (GMT+8). There will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these days will require 1~2 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Monday, September 16, 2019 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best Regards,

3FVape.com Team

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Italy Post Summer Holiday

2019-08-09

Dear Italian Customer,

The Italy Local Post Office will be on summer holiday during 9^th August to 20^th August. The delivery time may be effected by this for Italian customers when the packet arrived in your country during this period.

Sorry if you get your packet longer time than you expected and thank you for your understanding.

If you have tracking problem for your order, please feel free to contact our service team at ticket@3fvape.com and we will always be there for help.

Best regards,

3FVape.com Team

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Shipping Delay Through Hongkong Airport

2019-08-05

Dear Valued Customer,

Sorry to inform that the transit time for all shipping methods except which via China Post (Registered Air Mail by China Post, ePacket by China Post and EMS by China Post) may get delay for a period time.

Flight cancellation may influence the shipping time for all the packages which get transit in HongKong China. 3FVAPE and our shipping vendors will arrange the shipping as soon as possible and please allow it some time for stransport in HongKong China.

If you have tracking problem for your order, please feel free to contact our service team at ticket@3fvape.com and we will always be there for help.

We believe the transit time will back to normal very soon.

Thanks for your understanding and sorry for any inconvenient that may cause in advance.

Best regards,

3FVape.com Team

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3FVape 2019 Chinese Dragon Boat Festival Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Chinese Dragon Boat Festival on June 7^th 2019, 2019 HKT (GMT+8). June 7^th, June 8^th, June 9^th, there will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

We will dispatch 24HRS orders on June 10^th. The rest orders will require 2~3 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Monday, June 10^th, 2019 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

The orders in EU warehouse (Ships from Germany / Ships from Italy) placed on June 7^th will be shipped on June 7^th, the orders placed on June 8^th, June 9^th will be shipped on June 10^th.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2019 International Workers' Day Holiday Schedule

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of International Workers' Day on May 1^st, 2019 HKT (GMT+8). May 1^st, May 2^nd, May 3^rd, there will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

We will dispatch 24HRS orders on May 2^nd. The rest orders will require 2~3 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Saturday, May 4th, 2019 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

The orders in EU warehouse (Ships from Germany) will be dispatched as usual.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape Ships from Germany Warehouse 2019 The Easter Holiday Schedule

Dear European Customers,

Due to The Easter holiday. 3FVape.com Local Warehouse (Ships from Germany) will not dispatch order from April 19th to 22nd, 2019 (German Time). There will be 4 days off in total. Orders placed in Local Warehouse (Ships from Germany) during these days will be dispatched on April 23rd.

Orders from China warehouse will be dispatched as usual.

If you have any further questions, please feel free to create a ticket.

Thank you for your support!

Best Regards,

3FVape.com Team

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Canada Post Strike

2018-11-16

Dear Canadian customer,

Due to the Canadian Postal Union’s strike. 3FAVPE will stop some shipping methods to Canada at the same time. We will resume all available shipping methods once receiving any update.

3FVAPE still accept Canada orders through DHL & CA Express now. This 2 shipping method are runned by commercial express company and the packet can go on smoothly as usual.

For the packages which are in transit, it may has some delay and please wait patiently for it. Please don’t worry, you will get your package finally.

Meanwhile, we are trying our best to find new economy registered airmail to Canada. Please stay tuned!

If you have any problem, please feel free to contact 3FVAPE service team at ticket@3fvape.com.

Sincerely apologize for any inconvenient that might cause and thanks for your understanding in advance.

Best regards,
3FVAPE.com

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3FVape 2018 China National Day Holiday Schedule

2018-09-27

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of China National Day on October 1st  to 6th, 2018 HKT (GMT+8) . There will be 6 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 3-7 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Sunday, October 7th, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 Mid-Autumn Festival Schedule

2018-09-20

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Mid-Autumn Festival on September 23rd to 24th, 2018 HKT (GMT+8) . There will be 2 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 1-2 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Tuesday, September 25, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 Dragon Boat Festival Schedule

2018-06-14

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Dragon Boat Festival on June 18, 2018 HKT (GMT+8). Combining the weekend, there will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 2-3 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Sunday, April 08, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 Qingming Holiday Schedule

2018-04-02

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Qingming Festival between April 05, 2018 to April 07, 2018 HKT (GMT+8). During that time, 3FVAPE site will remain operative during the holiday and order can be placed as usual.

3FVAPE warehouse will still be operating for packaging during that time. Shipment will be arranged to the warehouse of the shipping vendor during this holiday if your order is ready for shipping. Ticket service will require more days for replying. All service will resume on Sunday, April 08, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 New Year Holiday Schedule

2017-12-28

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of 2018 New Year between Dec.30, 2017 to Jan.1, 2018 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. All service will resume on Tuesday, Jan.2nd, 2018 (GMT+8).

The shipping carrier in China will be on holiday too so the package handed to the carrier these days may take a little longer time for new update.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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Shipment delay announcement

2017-12-18

Dear Valued Customer,

Due to unfortunate circumstances, we regret to bring you news that shipment will be delayed. Please review the details as below:

1.According to the latest news from the carrier, the postal service in Canada will be delayed due to an interrupt of postal service which caused by the bad weather.
2.Postal service in Finland and Norway will be delayed by the bad weather.
3.The strike on 14th, Dec happened in Greece has influence on the postal service in Greece. We got news that both the international mail and the domestic mail will be delayed for handling due to the strike.
4.Ryanair airline company in Portugal will hold a demonstration which results in delivery service delay in Portugal. 
5.Bad weather at Detroit will lead to shipment delay in US.
6.Postal service in Germany will be delayed due to bad weather attacked southwest in Germany.
7.Flights have been canceled at New York and Detroit owing to the adverse weather. As a result, postal service will be delayed at New York, Detroit and the surrounding cities.

We’ve rushed our carrier to speed up shipping. But currently we cannot sure shipment will back to normal soon. But don’t you worry please, we will keep you informed once we get any updates from the carrier. 

We apologize for all the inconvenience caused and we appreciate your understanding!

Best regards,

3FVape.com Team

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Parcels to Europe will be delay

2017-12-14

Dear Valued Customer,

We regret to inform you that most parcels to Europe for all shipping channels will be delay due to the peak season and the influence of the snowstorm. 

The shipping vendor reflected that the transportation for about half of the Europe has shut down due to the blizzard weather. Thus it will influence the delivery for the parcels to Europe. 

We sincerely apologize for any inconvenience that caused by the uncontrollable factor. But please don’t worry and wait patiently for the parcels as all the parcels are still on the way to your address. 

We appreciate your understanding. 

Best regards,

3FVape.com Team

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E-packet Shipping Delay Announcement

2017-11-30

Dear Valued Customer,

We are sorry to inform you shipping to US and Canada via E-packet will be delayed for handling again when package arrived at the destination country. Besides, the delivery time for other countries via E-packet will be delayed during this busy season.

After checking with our shipping vendor, shipping delay for many factors:

1. Hong Kong customs increase the effort for security checking.

2. The freight is not enough due to the boom season.

3. The Canada post office cannot handle the packages in time which result to a large number of packages are delayed for processing in their warehouse. Besides, the shipping is also delayed due to the customs in Canada cannot process customs clearance efficiently.

For this issue we've rushed our shipping carrier and tried every effort to speed up shipping.

Currently we cannot sure when the shipping will back to normal. But we will inform you for any updates we get from the carrier. Please don’t worry and wait patiently for it if the package has arrived in your country and get delay for delivery.

We apologize for the inconvenience caused and thanks for your patient!

Best regards,

3FVape.com Team

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E-packet Shipment Delay Announcement

2017-11-06

Dear Valued Customer,

We are sorry to inform you shipping to US and Canada via E-packet will be delayed for handling when package arrived at the destination country. We are told that the packages shipped after second half of Oct will be delayed for processing.

As we checked from the carrier, shippingis delayed for many factors:
1. The freight is not enoughdue to the busy season is arriving.
2. The hurricane from the east coast of US and the heavy rain have influence on the freight.
3. The Canada post office cannot handle the packages in time which result to a large number of packages are delayed for processing in their warehouse. Besides, the shipping is also delayed due to the customs in Canada cannot process customs clearance efficiently.

For this issue we’ve rushed our shipping carrier and tried every effort to speed up shipping. Currently we cannot sure when the shipping will back to normal. But we will inform you for any updates we get from the carrier.

We apologize for the inconvenience caused and thanks for your patient!

Best regards,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Chinese National Day

2017-09-21

Dear Valued Customer, 

3FVape.com  is scheduled to be on holiday of China National Day between 10/1 to 10/7 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. All service will resume on Sunday, October 8th, 2017 HKT (GMT+8). 

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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Shipment Delay Announcement (2017-07-14)

2017-07-14

Dear Valued Customer,

We are sorry to inform you the following things.

 1 The shipment to Greece will be delayed recently at Greek customs. We just got information from shipping vendor that Greek customs have launched new clearance process. Packages will be delayed for handling because the previous system has been replaced with new one for customs clearance.  We can not ensure when the shipping will back to normal because it depends on local Customs. But don't worry, we will actively follow up and keep you informed once we get any news.

2 The packages sent via US Express after 26th, June will be delayed for handling at US customs due to the American Independence Day. Currently there are two batches of packages at US customs to wait for customs clearance. But don’t worry please, everything will back to normal gradually soon.

We apologize for all the inconvenience caused  and we will appreciate it if you can kindly wait for the package with patient.

Thanks

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Dragon Boat Festival 

2017-05-29

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of Dragon Boat Festival on May 30, 2017, HKT (GMT+8). 3FVAPE shipping and customer service won't be available on that day. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

All services will resume on Wednesday morning, May 31, 2017. Orders originally scheduled to be shipped on May 30, 2017 will be required extra 1-2 days for processing.

3FVAPE will make every attempt to process and ship orders as soon as we can.

Thanks,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the International Labor Day

2017-04-25

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of  International Labor Day on May 1st, 2017, HKT (GMT+8). 3FVAPE shipping and customer service won't be available on that day. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

All services will resume on Tuesday morning, May 2nd, 2017. Orders originally scheduled to be shipped on May 1st, 2017 will be required extra 1-2 days for processing.

3FVAPE will make every attempt to process and ship orders as soon as we can.

Thanks,

3FVape.com Team

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Easter Day Shipping Handling Delay

2017-04-12

Dear Valued Customer, 

We just got information from the shipping vendor in HK that the packages shipped after 12th, April will be delayed for handling due to the Easter holiday from 14th April to 17th, April.

But don’t worry please; everything will back to normal from 18th, April.

Following is the channel that was affected: Netherlands Post Airmail, Singapore Post Airmail, HK post Airmail, Swiss Post Airmail. Laos Post Airmail, DPD express, Euro special line and DHL express. You may expect to wait for several days before the packages leave HK airport.

The packages sent via Euro special line in this week will be delayed for handling at the customs office in UK.

We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Thanks,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Qingming Festival

2017-04-01

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of China Qingming Festiva between 4/2 to 4/4 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. During this time longer than usual processing times may be experienced. Also please be advised that some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office these time. 3FVAPE will make every attempt to process and ship orders as soon as we can.

Sorry for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team

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404 Error on 17track.net

2017-01-21

Dear Valued Customer, 

We just got information that 17track (http://www.17track.net) change their url form so some of our clinets met 404 error when browsing the site to check their packet.

The new tracking url is formed this way: http://www.17track.net/en/track?nums=xxxxxxxx
Here "xxxxxxx" is your tracking number. You can simply replace it with your tracking number.

Or you can browse http://www.17track.net

Then enter your tracking number in the column and track.

You can find you tracking number after you login and in "MY ACCOUNT" >> "ORDER HISTORY AND DETAILS"

Sorry for the inconvenience. Feel free to contact our support team if any problem. http://support.3fvape.com

Best Regards,

3FVape.com Team

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Shipping Delay Due to UK Airport Freight Station Strike

2016-12-19

Dear Valued Customer, 

We just got information from the shipping vendor in UK that shipping will be delayed by the strike from 23th, Dec to 24th, Dec at the airport freight station in UK. Moreover, they will be on holiday during 25th, Dec to 27th, Dec for Christmas celebrations. In the meanwhile all the packages arrived at UK after 22th , Dec will be delayed for handling, which means the packages will not be handled in time for customs clearance or dispatching. All the shipping channels which supposed to be transshipped in UK will be delayed from this issue.

Thus, you are expecting to wait for 5-7 more days than normal. We apologize for the inconvenience caused you and thank you for your understanding.

Best Regards,

3FVape.com Team

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Shipping Delay of Forign Airmail through HongKong Airport

2016-12-01

Dear Valued Customer, 

Hong Kong airport has been under reconstructed for the past months. As a result, more than 2000 flights have been axed. We were told everything would be supposed to be normal at the end of November. However, but the truth is we haven’t get out of the trouble yet.

At the same time, it became difficult to reserve shipping space on account of heavy congestion. It caused some delay on shipping for the parcels sent after November 14th 2016. Most of the parcels which transshipped at Hong Kong will be delayed for handling. Following is the channel that was affected: Netherlands Post Airmail, Singapore Post Airmail, Malaysia Post Airmail, Swiss Post Airmail. The delivery time will be expected to be put off about 10-15 days.

But don’t worry pls. We will pay high attention on this issue and keep you informed on the latest news. We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Best Regards,

3FVape.com Team

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Shipping Delay of ePacket by China Post

2016-11-06

Dear Valued Customer, 

We are sorry to tell you the shipment via epacket to most countries will be delayed. We just got information from the China post that there is no enough shipping space owing to the selling season is arriving. Furthermore, the international airlines raised their standard for security checking. As a result, package will be delayed to be transshipped to the destination country. In addition, the package could not to be handled in time when it arrived at the destination country due to the selling season is arriving.

It may take 10 more working days for delivery than normal. We are now urging the shipping vendor and we will appreciate it if you can kindly wait for the package with patient.

Thank you for your understanding and cooperation!

3FVape.com Team

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Shipping Delay Due To Hong Kong New Air Traffic Control System

2016-10-31

Dear Valued Customer, 

New Air Traffic Control System is now implemented at Hong Kong International Airport. More than 2000 flights will be axed in November and affecting the efficient of the airmail delivery. The delay of the airmail is expected to be about one week long. Following is the channel that was affected during the period: Netherlands Post Airmail, Singapore Post Airmail, Malaysia Post Airmail, Swiss Post Airmail.

The delay may last about one month. Once we have new information, we will post an update here.

We apologize for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team

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3FVape 2016 Holiday Arrangement for the National Day

2016-09-30

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of China National Day between 10/1 to 10/7 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. During this time longer than usual processing times may be experienced. Also please be advised that some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office these time. 3FVAPE will make every attempt to process and ship orders as soon as we can.

Sorry for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team